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Refugee Council of Australia
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Home > Factsheets > Refugee information > Understand what you should expect from a migration agent

Understand what you should expect from a migration agent

This information is provided by the Office of the Migration Agents Registration Authority, the government body that regulates migration agents. This information was current in February 2018.

The OMARA’s Consumer Guide has information about:

  • the migration advice profession
  • the functions of the OMARA
  • the legislation regulating the migration advice profession
  • what a client can reasonably expect from a registered migration agent
  • complaint procedures.

Registered migration agents are required to provide the Consumer Guide (in English) to clients after agreeing to do work for them, but before starting that work.

The Consumer Guide is available in many different languages.

Read the Consumer Guide

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