Refugee Council of Australia
Woman holding ladder in shop

Not Working: Experiences of refugees and migrants with Jobactive

Understanding Job Plans

Job Plans and understanding of rights and responsibilities

Jobseekers need to be actively involved in the negotiation process of their Job Plan. A Job Plan is a binding document that outlines activities, responsibilities and items that will satisfy the jobseeker’s employment needs under the Mutual Obligation Requirements agreement.

However, most of those who provided feedback for this report were not sufficiently aware of their rights and obligations before signing a Job Plan. Most were told to sign the Job Plan without the specific needs of the client taken into consideration. Such complex needs include lack of English literacy and unfamiliarity with job searching skills, lack of familiarity with technology, resume writing and understanding of Australian cultural expectations. The feedback from Fairfield LGA also suggests that Jobactive providers are overwhelmingly indifferent to complex needs that may arise because of forced displacement and past experiences with trauma.

I need someone to help me overcome my barriers to employment. I want my rights to be explained to me and what service I can expect from Jobactive.

— A Syrian humanitarian arrival from Fairfield LGA

Be a champion for refugee rights

Join our mailing list and be the first to receive active resources. We need you to show Australia cares about refugees.


  • Category

  • Topic