On 13 February 2023, the Albanese Government announced that it would end the cruel and unnecessary policy of temporary protection.
This means that those who already have a Temporary Protection Visa (TPV) or Safe Haven Enterprise Visa (SHEV) will be able to apply for a permanent Resolution of Status (RoS) Visa. Current applications to renew expired TPVs or SHEVs will automatically be converted to RoS visa applications. Those still waiting for a decision will be granted a RoS Visa once their need for refugee protection is determined.
Get legal help and information
You do not need to pay for advice on changing your visa. To get free legal help, contact the specialist legal service that has been funded to help you in your state, listed below. We have also listed their factsheets or videos below their name, including those in other languages.
New South Wales
Refugee Advice and Casework Service
Phone: (02) 8317 6505 – 10am-1pm and 2pm-4pm, Monday to Friday
Permanent Visas for TPV/SHEV Holders
Phone: (03) 9413 0133 – 9am to 5pm Monday to Friday
Important Information: Conversion of TPVs/SHEVs to a Permanent Visa (English)
This information sheet is also available in Arabic, Burmese, Dari, Farsi, Pashto, Rohingya, and Tamil.
The Asylum Seeker Resource Centre, which is not funded to provide free legal help, has also published factsheets on this change.
Information for TPV/SHEV Holders and Applicants – Pathway to Permanence
This information sheet is also available in Dari, Urdu, Arabic and Tamil.
Refugee and Immigration Legal Service (RAILS)
Phone: (07) 3846 9300 – Monday to Friday, 11:00 – 12:30 and 13:30 – 17:00
TPV/SHEV Conversion fact sheet
This information sheet is also available in Farsi, Hazaragi, Arabic, Rohingya (audio), Dari, Pashto, and Tamil.
RAILS has also published a video on the changes, which you can watch below.
Legal Services Commission South Australia
Phone: (08) 8111 5750 (9:00 am – 5:00 pm Monday to Friday)
Circle Green Community Legal
Phone: (08) 6148 3636
You can also speak with them at the Asylum Seeker Hub every Tuesday at 2:00pm at Riverview Community Service, 1 Thorogood Street, Burswood WA 6100, or walk in to their office at 445 Hay Street, Perth WA 6000 between 9:30am – 3:30pm, Monday to Thursday.
TPV/SHEV Conversion to a Permanent Visa
The Tasmanian Refugee Legal Service (TRLS)
Phone: (03) 6169 9473
Permanent Visas for TPV and SHEV holders
The Tasmanian Refugee Legal Service has also published a video explaining these changes.
Northern Territory Legal Aid Commission
Phone: 1800 019 343
Email the Commission
Legal Aid ACT
Phone: 02 6243 3411
Resolution of Status visa and TPV/SHEV holders
Factsheets from the Department of Home Affairs
The Department of Home Affairs has also published factsheets on the TPV/SHEV transition, including in different languages: