Refugee Council of Australia
Parliament House, Canberra
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Contacting politicians

Letter guide

Your letters are very important to help achieve humane refugee policy reform. Not only do they provide a mandate for organizations and sympathetic politicians to take action, they also require all politicians to go on the record with their actions, or inactions.

Although the main responsibility for this issue lies with the Prime Minister, Immigration Minister and Attorney General, key policies are debated and decided in the party-room and cabinet. This is an often-wasted opportunity for all politicians to raise objections and possibly negotiate changes to bad policy. In order for new laws to come into effect each MP and Senator is required to vote on the issue in the House of Representatives or the Senate, meaning that all federal politicians are responsible for a law or regulation unless they actively oppose it.

Many of our federal politicians do not know the facts about Australia’s refugee policy, or have deliberately remained ignorant so they are not forced to confront the moral issues raised, particularly their own part in them as Australia’s lawmakers.

One way to ensure that they do confront the issues is to write to them, asking very simple, focused questions and then pressing for an answer. Pressing for a timely answer is crucial. They will not want to answer: rather, they will respond with bureaucratic fog in the hope that you will go away. However, it is important that you persist.

  • Keep your letter short by raising only one or two key issues.
  • Ask a question on those issues that require a personal response.
  • Do not make speeches or offer opinions.
  • If you are emailing your letter, write it in a word program and attach it as a document to the email rather than place it in the body of the email. Many electorate offices do not reply to emails as they are often not considered official communications.

Most politicians will evade a direct answer to your questions by telling you they have forwarded your letter to the Minister or Shadow Minister. Make sure you ask them to respond to the questions as your local representative.

You are likely to get a wordy or evasive answer. Read it carefully. If it does not actually answer your question, write again pointing out politely that they have not answered the question. Repeat the question and ask for an answer. Repeat this process as often as necessary.

If you get an answer, write asking another question and repeat the above process.

Remain polite and keep letters brief. This makes evasions all the more evident. Remember, repeated refusal to answer a simple question carries its own story. Write often enough to get you through the list of questions.

Sample questions on prinicples

You can pick one or more of these questions to ask in the following way:

As the elected representative in my electorate of XX, I would like to know your position in the following matter:

  • Do you agree that children should not be detained?
  • Do you consider that people who arrive in Australia informally and seek asylum should be called ‘illegals’?
  • Do you believe that people commit an offence by arriving in Australia without permission and seeking asylum? If Yes, what offence do they commit?
  • Do you believe that Australia should accord to refugees and people seeking asylum all their rights and entitlements under relevant international laws? Are you aware that current laws and policies break some of these entitlements?
  • Do you agree that no refugee or asylum seeker should be subjected to any human rights violation in order to deter others from seeking asylum in Australia? Are you aware that policies such as excision deny people seeking asylum human rights outlined in international law?
  • Do you agree that refugees and people seeking asylum who pose no security or absconding threat should not be detained?
  • Do you agree that refugees and people seeking asylum should not be detained indefinitely?
  • Do you agree that all refugees should be treated equally regardless of how they arrived in Australia, particularly with no discrimination made between unauthorized boat arrivals and unauthorized plane arrivals?
  • Do you agree that failed people seeking asylum should only be returned in safety and dignity, and never to a place of danger? Do you agree that where there is credible evidence this does not occur, Australia has a responsibility to investigate our methods and locations of deportation?
  • Do you believe courts should be prevented from overturning incorrect, unfair or unlawful decisions of the Department of Immigration and the Refugee Review Tribunal?

Sample questions on personal actions

What steps do or will you take as my [local representative, senator, country’s Prime Minister, country’s Immigration Minister] to ensure Australia’s refugee and asylum seeker policies adhere to our legal responsibilities under conventions to which Australia is a signatory, and to our moral responsibilities as a developed nation?

What steps do or will you take to ensure that you have accurate and truthful information to evaluate asylum seeker laws you are required to vote on as my [local representative, senator, country’s Prime Minister, country’s Immigration Minister]?


The Parliament of Australia maintains contact lists for members and Senators.

You can write to one or other of: your local member, relevant Ministers, the Prime Minister, other party leaders. If you write to more than one, compare the answers. If there are discrepancies or you are not satisfied write a letter to your local paper and/or let your friends and colleagues know.

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