I came by boat
If you came by boat on or after 13 August 2012 and before 1 January 2014, your application will probably go through a process called ‘fast tracking’ This factsheet explains how the ‘fast track’ process works, and describes the steps that can be taken should a visa application made under the fast track process be refused.
Most states have an organisation that provides free services to refugees coming by boat. Most of these will list the times that they can help you (sometimes over the phone, sometimes in person). You can see a list of the community legal organisations that can help you for free below, with links to information about how to get help.
If you can afford to, you can also find a registered migration agent.